At Palo Alto Networks’ everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.
The Global Sales Support Specialist resides within the Sales operations organization and fulfills a variety of key support functions to help ensure revenue attainment. This role is based in Plano Texas and will report to the Sales Support Manager.
- 1-2 years of related experience sales support, or sales operations environment preferred
- Excellent written and verbal skills & ability to communicate with customers, distributors & resellers
- Proficiency with Google products & experience in CRM system preferred (Salesforce, CPQ and Steelbrick highly preferred)
- Organized with demonstrated initiative – must be able to independently handle and prioritize multiple tasks simultaneously in a fast-paced, high-pressure environment to ensure timelines are met
- Willingness to work extended hours depending on month-end or quarter-end workload.
- Alternate shifts required to accommodate global requests.
Responsibility: Global Sales Support
The Global Sales Support Specialists support our Field Sales Team with quoting of complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. They also support short term marketing sales promotions, and work with internal business partners to guarantee deals are moving forward.
This team also will facilitate training with the Field Sales Team on Quote to Order processes and procedures guidelines, new hire training including SFDC beginners and advanced quoting sessions, and will be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.
Each GSS team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed. Requests for assistance from an Account Manager are prioritized for completion based on revenue acquisition, customer relationship building and other forms of determining timing requirements.
Additional responsibilities as may be assigned, as needed.
Global Sales Support Specialists serve as an extension of our Sales Team to provide back-office support. Each sales support specialist works out of a shared mailbox and is responsible for managing sales support activities with accuracy and speed.
Each request for assistance from an Account Manager is prioritized for completion based on revenue acquisition, customer relationship building and other forms of determining timing requirements. These items may include:
- Account setups
- Opportunity Creation
- Hardware quoting and revisions
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at firstname.lastname@example.org.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.