Junior Technician

🚀 Join RedZone Technologies as a Junior Technician! 🚀
Location: Annapolis, Maryland
Why RedZone?
• Delivering on Promises:

• We’re dependable, and we take pride in following through on what we say. When we commit to something, we get it done—no excuses. We value grit and tenacity, so if you’re someone who pushes through challenges and never gives up, you’ll fit right in. We value people who go the extra mile, are steady under pressure, and are team players who help solve problems.

• Customers for Life:

• We’re passionate about building long-term relationships with our clients. At RedZone, we focus on 360-degree care for our customers, meaning we address all their needs with a deep sense of empathy and customer focus. As a trusted advisor, you’ll sell clients what they need—not what we want to sell—and sometimes that means saying “no” if it’s the best choice for them. We believe in doing the right thing for our clients, no matter what. If you’re the type of person who takes pride in ensuring clients get the best possible solutions and support, you’ll thrive here.

• Batteries Included:

• At RedZone, we believe in a positive mindset, energy, and enthusiasm. We’re open-minded and believe anything is possible—so if you approach challenges with an energetic, optimistic attitude, we want you on our team. We look for self-starters who believe in their potential and are motivated to achieve big results. If you have a “can-do” mentality and want to work in an environment that inspires you to bring your best self every day, this is the place for you.

• Learning Organization:

• At RedZone, your development matters. We are a learning organization, committed to personal and professional growth. If you’re someone who is always eager to learn, improve, and stay curious, you’ll feel right at home. We encourage intellectual curiosity and offer continuous learning opportunities to support your development. Whether you’re building your technical expertise or developing new skills, we ensure you’re always moving forward with a growth mindset.

The Role: Your Impact at RedZone

As a Technical Support Specialist at RedZone Technologies, you’ll be responsible for hands-on technical work while supporting our clients across Maryland, DC, and Virginia. This entry-level role is a fantastic opportunity to kickstart your career in IT, where you’ll troubleshoot, install, and maintain hardware and software systems to keep client networks running smoothly. If you’re passionate about technology and eager to learn in a fast-paced, dynamic environment, this is the role for you.

What You’ll Do:

• Customer-Focused Support: Travel to client sites across Maryland, DC, and Virginia to provide technical support, install and configure systems, and resolve network issues.
• Team Collaboration: Work alongside experienced engineers and technicians to develop solutions, share knowledge, and tackle challenges as a team.
• Hardware & Software Integration: Assist in the installation and maintenance of routers, switches, firewalls, and servers. You’ll work with leading technology from companies like Cisco, Microsoft, and VMware.
• Troubleshooting & Support: Diagnose and resolve technical issues both onsite and remotely.
• Documentation: Maintain records of all client systems, changes, and actions taken to ensure smooth ongoing operations.
• Continuous Learning: Gain hands-on experience in all areas of IT infrastructure, security, virtualization, and cloud services, while constantly learning new skills.

What We’re Looking For:

• Experience:

• A strong interest in IT, technology, and problem-solving.
• Exposure to Microsoft environments (Windows Server, Active Directory, Group Policy, Exchange) is a plus.
  • Tech Skills:
• Basic understanding of networking, including routers, switches, and firewalls.
• Familiarity with basic hardware and software troubleshooting.
• Some exposure to Microsoft tools and technologies is a plus (Windows 10, Exchange, Active Directory).
  • Key Competencies:
• Problem-Solving: A willingness to learn how to diagnose and resolve technical issues.
• Teamwork: Enthusiasm for working with others and supporting each other’s success.
• Customer Service: A strong desire to help clients and build lasting relationships.
• Communication: Clear and effective communication, with the ability to explain technical concepts to clients in an easy-to-understand way.
• Self-Starter: A proactive attitude and the ability to work independently while continuing to grow your skills.
  • Physical & Travel Requirements:
• Ability to lift up to 40 lbs and assist in lifting heavier equipment as needed.
• Willingness to travel to customer sites within Maryland, DC, and Virginia (own transportation required).
• U.S. Citizen or Permanent Resident.

Ready to Join Us?

If you’re ready to take the first step in your IT career and want to be part of a team that supports your growth and development, apply today to join RedZone Technologies. We look forward to helping you build your future!